1. Was our staff friendly and helpful on the phone with you? *
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2. Have all office staff members been courteous and helpful? *
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3. Were your benefits adequately explained to you? *
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4. Have the office and treatment areas always been clean and comfortable? *
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5. Did the clinic have scheduled appointments at convenient times for you? *
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6. Was it easy to schedule your appointments? *
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7. Were you always seen promptly when you arrived for treatment? *
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8. Was the check-in process prompt and efficient? *
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9. Was your therapist courteous and helpful? *
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10. Did your physician/therapist fully explain your problem and how they would treat it? *
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11. Did you receive a home program and were you instructed properly in activities to do at home? *
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12. Would you recommend this facility to your friends or family? *
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13. Will you return to our practice if future care is needed? *
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14. How was your overall satisfaction with your experience in therapy? *
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